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If your artwork was originally designed using Adobe Illustrator software, then the fonts you have chosen are fonts stored in your own computer’s font menu.
However, our computers may not have those same fonts you have chosen, so when we attempt to open your document, our computers will automatically substitute those fonts with totally different ones.
To prevent this from happening, it’s standard practice when submitting such files to printing companies to outline all fonts used.
Outlining the fonts basically transforms them from text into vector shapes that any computer can recognise and can therefore print as they were intended to appear.
To outline your fonts, (firstly, make a duplicate of your original document and keep it safe so that you have an editable copy in it’s pre–outlined state)…
Your file will now be safe to send.